Premium not working
If you pay for Premium but arenโ€™t getting Premium features, here are some ways to get back to the beat.

Log out and back in

This can force an update between your device and account.
Also, check youโ€™re using the right login details. You might have signed up to Premium with a different account.

Check your payment status

Note: If your plan is with a partner company (e.g. your phone or internet provider), they manage your payments.
If your WordExcerpt payment is marked as 'pending' on your bank statement, it might not have gone through successfully. When you submit a payment, your bank puts the funds aside as โ€˜pendingโ€™. If the payment fails, the pending status will expire and the funds will be returned to you.
Last modified 6mo ago