If you pay for Premium but aren’t getting Premium features, here are some ways to get back to the beat.
This can force an update between your device and account.
Also, check you’re using the right login details. You might have signed up to Premium with a different account.
Note: If your plan is with a partner company (e.g. your phone or internet provider), they manage your payments.
If your WordExcerpt payment is marked as 'pending' on your bank statement, it might not have gone through successfully. When you submit a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you.