Our platform and user records are totally secure, but sometimes breaches on other services means someone else may log into your WordExcerpt account.
Look out for:
Rest assured, your financial and security details are never compromised. They are stored by third-party companies such as PayPal or Stripe.
Get in touch with us at [email protected] and we’ll help to secure your account.
Just follow these steps to secure your account.
Open your reset link in a private/incognito window, and choose a strong password you haven’t used before.
Reset your password.
Change the password for any service associated with your accounts, such as your email address, Facebook, or Apple.
Go to your account page menu, scroll down, and select SIGN OUT.
You can now log back into all your devices. For security purposes, we have shared auto-lock enabled which prevents simultaneous multiple logins using the same login details. If you suddenly find yourself locked out, immediately reset your password and contact us.
Your account’s security is most at risk by breaches on other services, so to prevent this from happening again it’s best to use a strong password that you don’t use on other services.
Tip: Read more about how to protect your account.
We can help secure and restore anything lost on your account.
Tip: Prepare a screenshot of your WordExcerpt receipt or bank statement—we may need it for security (make sure it doesn’t show your full credit card number, expiration date, or 3-digit code).