Think You’ve Been Hacked?

Our platform and user records are totally secure, but sometimes breaches on other services means someone else may log into your WordExcerpt account.

Look out for:

  • Your password not working anymore.
  • Your email address changing.
  • Bookmarks added or lost.
  • Reading History looking wrong.
  • Chapters purchased without control.
  • Emails about logins you don’t recognize.

Rest assured, your financial and security details are never compromised. They are stored by third-party companies such as PayPal or Stripe.

Can’t access your account?

Get in touch with us at [email protected] and we’ll help to secure your account.

Still have access to your account?

Just follow these steps to secure your account.

1. Reset your password.

Open your reset link in a private/incognito window, and choose a strong password you haven’t used before.

Reset your password.

Change the password for any service associated with your accounts, such as your email address, Facebook, or Apple.

2. Sign out everywhere.

Go to your account page menu, scroll down, and select SIGN OUT.

3. Log back in and stay protected.

You can now log back into all your devices. For security purposes, we have shared auto-lock enabled which prevents simultaneous multiple logins using the same login details. If you suddenly find yourself locked out, immediately reset your password and contact us.

Your account’s security is most at risk by breaches on other services, so to prevent this from happening again it’s best to use a strong password that you don’t use on other services.

Tip: Read more about how to protect your account.

Lost anything?

We can help secure and restore anything lost on your account.

Get in touch with us at [email protected] and we’ll help to secure your account.

Tip: Prepare a screenshot of your WordExcerpt receipt or bank statement—we may need it for security (make sure it doesn’t show your full credit card number, expiration date, or 3-digit code).